1 Introduction
x444 ("we", "us", "our", or the "Company") operates the online betting and casino platform accessible at x444.bio. This Privacy Policy sets out how x444 collects, processes, stores, shares, and protects personal information relating to registered players, prospective players, and visitors to the x444 platform (collectively referred to as "you" or "your").
We are committed to handling your personal data responsibly and transparently. This policy has been written in plain English so that every x444 player — including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh — can understand exactly what happens to their data when they use our platform.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. By registering for an x444 account, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy.
Effective Date: This Privacy Policy is effective as of January 2026 and supersedes all prior versions. The date of the most recent revision is displayed at the bottom of this page. We recommend reviewing this page periodically to stay informed of any updates.
2 Data We Collect
Depending on how you interact with the x444 platform, we may collect the following categories of personal data:
2.1 Identity and Contact Data
- Full legal name as it appears on your government-issued identification document.
- Date of birth (to verify that you are at least 21 years of age).
- Email address (used as your primary account identifier and communication channel).
- Mobile telephone number (used for account verification and security notifications).
- Residential address, including city, district, and postal code within Bangladesh.
- Copies of identity documents submitted during the Know Your Customer (KYC) verification process, such as a National Identity Card (NID), passport, or driver's licence.
2.2 Financial and Transaction Data
- Details of the payment methods linked to your x444 account, including bKash wallet numbers, Nagad account numbers, Rocket account numbers, Upay details, and bank account or card information.
- Records of all deposit and withdrawal transactions, including amounts in Bangladeshi Taka (৳ BDT), timestamps, transaction IDs, and payment method used.
- Bonus and promotion claims, wagering activity, and account balance history.
2.3 Technical and Usage Data
- IP address, device type, operating system, and browser type collected automatically when you access x444.
- Session duration, pages visited, and features used within the x444 platform.
- Login timestamps and geolocation data derived from your IP address.
- Game activity logs, including games played, wagers placed, and outcomes recorded.
2.4 Communications Data
- Content of messages submitted to x444 customer support via email at [email protected].
- Records of promotional communications sent to you and your opt-in or opt-out preferences.
- Any feedback, complaints, or dispute correspondence exchanged between you and x444.
Sensitive Data: x444 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily disclose such information in a support communication, we will handle it with strict confidentiality and will not use it for any purpose beyond resolving your enquiry.
3 How We Collect Data
x444 collects personal data through the following means:
| Collection Method |
Examples |
| Direct submission by you |
Account registration form, KYC document upload, deposit/withdrawal requests, support emails, bonus claim forms |
| Automated technical collection |
Cookies, server logs, device fingerprinting, session tracking, IP address capture on login |
| Payment processor data |
Transaction confirmations returned by bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks (Visa, Mastercard) |
| Identity verification partners |
Results of document authenticity checks performed by our KYC service providers during account verification |
| Fraud and AML screening |
Risk scores and screening results from anti-money laundering and fraud prevention tools used to protect the integrity of the platform |
| Game providers |
Game session data, bet records, and RNG outcomes returned by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated studios |
4 Purpose of Processing
x444 processes your personal data for the following clearly defined purposes:
- Account creation and management: To register your x444 account, verify your identity and age (21+ requirement), and maintain the ongoing accuracy of your account profile.
- Service delivery: To provide access to the x444 betting, casino, and gaming services including cricket sportsbook, live dealer games, slot games, and any other features available on the platform.
- Payment processing: To process deposits and withdrawals in Bangladeshi Taka (৳ BDT) via your chosen payment method and to maintain accurate financial records of all transactions.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, bonus abuse, and other forms of platform abuse that could harm x444 or its players.
- Responsible gaming compliance: To monitor gameplay patterns and identify players who may be exhibiting signs of problem gambling, enabling x444 to apply responsible gaming interventions where appropriate.
- Customer support: To respond to your enquiries, complaints, and support requests submitted via email or any other communication channel made available by x444.
- Marketing communications: To send you information about promotions, bonuses, new games, and platform updates, subject to your communication preferences. You may opt out at any time.
- Legal and regulatory obligations: To comply with applicable anti-money laundering requirements, age verification obligations, record-keeping requirements, and any other legal duties that apply to x444's operations.
- Platform improvement: To analyse usage patterns, identify technical issues, and improve the features, performance, and user experience of the x444 platform over time.
5 Legal Basis for Processing
x444 processes your personal data on the basis of one or more of the following legal grounds, depending on the nature of the processing activity:
- Contractual necessity: Processing required to perform the contract between you and x444 — specifically, to register your account, verify your eligibility, process your transactions, and deliver the gaming services you have requested.
- Legal obligation: Processing required to comply with applicable laws and obligations, including age verification, anti-money laundering checks, and the retention of financial and player records.
- Legitimate interests: Processing carried out in the legitimate interests of x444, including fraud prevention, platform security, responsible gaming monitoring, and the improvement of platform features, where those interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications, where your explicit consent has been obtained. You may withdraw your consent at any time by contacting [email protected] and your withdrawal will be actioned within a reasonable time.
6 Data Sharing and Disclosure
x444 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:
6.1 Service Providers
We share data with carefully selected third-party service providers who assist us in operating the x444 platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank), identity verification and KYC providers, fraud detection and AML screening services, game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and platform hosting and technical infrastructure providers. All service providers are bound by contractual data protection obligations and are not permitted to use your data for their own independent purposes.
6.2 Legal Obligations
x444 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so — for example, in response to a lawful court order, a regulatory investigation, or a statutory reporting obligation. In such cases, x444 will disclose only the minimum data necessary to satisfy the legal requirement.
6.3 Business Transfers
In the event that x444 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to the privacy terms that may apply to your data as a result.
6.4 Protection of Rights
x444 may disclose personal data where it has a good-faith belief that such disclosure is necessary to protect the rights, property, or safety of x444, its players, or the general public — for example, in connection with the investigation of a suspected fraud or an account security incident.
No Cross-Border Transfers Without Safeguards: x444 takes reasonable steps to ensure that any personal data transferred outside Bangladesh is subject to appropriate contractual protections that provide a standard of data protection equivalent to that applied within our platform.
7 Data Retention
x444 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category |
Retention Period |
Reason |
| Account registration data |
Duration of account + 5 years post-closure |
Contractual record-keeping and legal compliance |
| KYC identity documents |
Duration of account + 5 years post-closure |
Anti-money laundering regulatory obligations |
| Transaction records |
7 years from the date of transaction |
Financial record-keeping and AML compliance |
| Game activity logs |
3 years from the date of the activity |
Dispute resolution and responsible gaming monitoring |
| Support communications |
3 years from the date of the communication |
Quality assurance and dispute resolution |
| Marketing preferences |
Until you opt out or close your account |
Consent management |
| Technical / session logs |
12 months from collection |
Security monitoring and fraud detection |
Once the applicable retention period has expired, x444 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.
8 Data Security
x444 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the x444 platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted storage for sensitive data fields, including payment account details and identity document files, held on x444's servers.
- Access controls that restrict access to personal data to authorised x444 personnel and service providers on a strict need-to-know basis.
- Regular security audits and penetration testing of the x444 platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
- Multi-factor authentication options for player accounts to reduce the risk of unauthorised access resulting from compromised passwords.
- Incident response procedures that enable x444 to detect, contain, and notify affected players of any data security incident in a timely manner.
No Absolute Guarantee: While x444 takes data security very seriously, no method of electronic data transmission or storage is completely secure. x444 cannot guarantee the absolute security of data transmitted over the internet. You play an important role in keeping your account secure by using a strong, unique password and never sharing your login credentials with anyone else.
9 Cookies and Tracking Technologies
x444 uses cookies and similar tracking technologies on the x444 platform. A cookie is a small text file placed on your device by a website to store information about your visit. The following categories of cookies are used on x444:
| Cookie Type |
Purpose |
Can Be Disabled? |
| Strictly Necessary |
Essential for core platform functionality including account login, session management, and security token validation. The platform cannot function without these cookies. |
No — required for the platform to operate |
| Performance / Analytics |
Collect anonymised data about how players use the x444 platform — pages visited, session duration, and error events — to help us improve platform performance and user experience. |
Yes — opt out via browser settings |
| Functional |
Remember your preferences such as language settings, display preferences, and recently played games to personalise your experience on return visits. |
Yes — opt out via browser settings |
| Fraud Prevention |
Detect unusual or suspicious behaviour patterns that may indicate account takeover attempts, bonus abuse, or other fraudulent activity. These cookies work alongside our AML and security systems. |
No — required for platform security |
You can control and manage cookies through your browser settings. Disabling non-essential cookies may affect the functionality and personalisation features of the x444 platform but will not prevent you from accessing core services. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
10 Your Rights
As a registered x444 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your request. We will respond within a reasonable timeframe.
- Right of Access: You have the right to request a copy of the personal data that x444 holds about you. We will provide this information in a clear, structured format within a reasonable period of receiving your verified request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
- Right to Erasure ("Right to Be Forgotten"): You may request that x444 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis for processing applies. Note that certain data must be retained to comply with legal obligations (see Section 7) and erasure requests may be subject to these retention requirements.
- Right to Restriction of Processing: You may request that x444 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
- Right to Data Portability: Where x444 processes your data on the basis of your consent or a contract with you, and the processing is carried out by automated means, you may request that we provide your data in a machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data on the basis of x444's legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where x444 processes your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Identity Verification for Requests: To protect your data, x444 may ask you to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to or acted upon at the request of an unauthorised person.
11 Minors and Age Restrictions
The x444 platform is strictly restricted to individuals who are at least 21 years of age. x444 does not knowingly collect, process, or store personal data relating to any person under the age of 21. Age verification is a mandatory step in the x444 account registration and KYC process.
If x444 becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be refunded to the original payment method and any associated wagers or winnings will be void.
Parental Controls: If you believe that a minor in your household may have accessed or registered on the x444 platform, please contact our support team immediately at
[email protected]. We will investigate and take appropriate action with urgency.
12 Changes to This Privacy Policy
x444 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by posting a prominent notice on the x444 platform and, where appropriate, by sending a notification to the registered email address associated with your account.
The effective date at the top of this Privacy Policy will be updated each time a revision is published. Your continued use of the x444 platform after the revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.
We recommend bookmarking this page and reviewing it periodically so that you remain informed about how x444 handles your personal data. The Privacy Policy is always accessible from the footer of every page on the x444 platform.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way x444 processes your personal data, please get in touch with our dedicated support team using the contact details below:
- Email: [email protected] (plain text — not a clickable link)
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
- Response Language: English
- Response Time: We aim to respond to all privacy-related enquiries within 5 business days.
When contacting us about a data rights request, please include your registered email address, a description of your request, and (if required for identity verification) a copy of a valid government-issued identity document. x444 will not process a data rights request where identity cannot be satisfactorily verified.
Last Updated: January 2026. This Privacy Policy supersedes all prior versions published on the x444 platform. Continued use of x444 after this date constitutes acceptance of this policy.